contact us

Should you wish to contact us please call 029 2053 2300. Lines are open 9am until 5pm, Monday – Friday.

Alternatively please email us at and remember to include your full name and donor number (if you have one) in your email.


Why is the monthly payment £4.34 a month?

There are 52 draws in the year and in order to collect by Direct Debit in 12 equal monthly instalments we need to collect £4.34 per month per play.

How will I know if I have won?

The draw takes place every week on a Friday except in exceptional circumstances. If you have won the £2,000 prize or the rollover, you will be contacted by a member of the team by phone to inform you. If you have won one of the other prizes, you will receive a cheque in the post.

The weekly winning numbers are published every Friday on the ‘results’ section of the website.

How does the draw work?

Every Friday, 52 weeks per year, provided that you have at least £1 per chance in your lottery account, each of your unique draw numbers are entered into our electronic draw.

The draw computer randomly picks numbers and compares these with our members' draw numbers. If your number is the same, then you win a prize; the order of matching is the order of the prizes.

How does the rollover work?

Each week there is a £500 rollover jackpot, which if not won, can grow up to a maximum of £12,000 when it becomes a guaranteed prize. To help it grow, the chance of it being won each week is set to approximately a 1 in 20 chance.

Can I ever owe Crackerjackpot money?

No – if you do not have any funds in your account you simply do not get entered into the draw. When your account gets down to £2, we will phone you to remind you to top up to ensure you continue to be entered into the draw.

Will you pass my personal information on to anyone else?

At no time will Crackerjackpot pass your personal information on to any third party without your express permission other than when obliged to do so by legislation at that time in force and then only with the express authority of the Chief Executive. For more details see our Data Protection Policy.

Is Crackerjackpot licensed?

Crackerjackpot is licensed by the Gambling Commission -

Terms and Conditions

Please click here to view our terms & conditions.